If a Competition is cancelled, we return each player’s Stake and refund their Participation Fee in full, including any VAT included in that fee. We deduct no processing or administration costs. This applies whether cancellation occurs before or after play starts; a completed Competition settled under its rules is not a cancellation.
Before entry, we disclose the deadline for withdrawing voluntarily. If you withdraw within that permitted window, we return your Stake and Participation Fee in full. After commitment, you cannot undo a valid sporting loss by withdrawing; your Stake is settled under the Competition rules. Your statutory rights remain unaffected.
The Participation Fee is earned for providing the agreed right to participate when the Competition starts and that right is made available to you, subject to the cancellation and service-failure remedies in these Terms. Non-attendance alone does not mean we failed to provide that right.
For technical interruptions, the published rules explain whether play resumes, is rescheduled by agreement or can be fairly settled on completed play. If the Competition is cancelled, both amounts are refunded in full. If our service was not supplied with reasonable care and skill, your statutory remedies remain available even where a Competition was not cancelled.
We initiate an established refund without undue delay and tell you the amount, destination and expected processing time. A wallet credit does not require you to enter another Competition: you may request payment out of an available cash refund. Any verification or payment restriction must have a lawful, proportionate basis.
Promotional tickets and non-cash credits are restored under their disclosed promotional rules rather than converted into a cash refund. Any cash Stake or Participation Fee you paid remains covered by the cash refund rules above. Promotional terms cannot remove your rights in cash Winnings already validly allocated to you.
Read the promotional ticket terms. For cash Stakes, Participation Fees and Winnings, the protections in these Terms prevail over any conflicting promotional provision.